Betok's Privacy Policy

1 What Information We Collect

Under Betok's Privacy Policy, we collect only the information needed to deliver the best gaming experience and keep your account secure. The following types of information may be collected when you register and use Betok:

Identity Information:

• Full name, date of birth, and nationality
• National ID or passport number (for KYC verification)
• Email address and mobile number
• Residential Address

Financial Information:

• BKash, Nagad, or Rocket number (for deposits and withdrawals)
• Transaction history and amounts
• Deposit & Withdrawal Records

Technical Information:

• IP address, device type, and operating system
• Browser Type & Language Settings
• Login timestamps, session details, and platform usage logs
• Cookies & Tracking Data (details below)

2 How We Collect Your Data

Betok collects your information through several methods. Here is what you should know about each one:

You are informed before or at the point of data collection in all cases. No data is collected without your consent — this is the core principle of Betok's privacy policy.

3 Purpose of Data Use

Betok uses the information it collects solely for specific and legitimate purposes. Under our Privacy Policy, the main reasons we use your data are:

• Service Delivery: Managing your account, processing deposits and withdrawals, and enabling you to play games.
• Identity Verification: The KYC process is used to confirm that you are a real person and that you are 18 years of age or older.
• Ensuring Security: Analyzing data to prevent fraud, money laundering, and unauthorized access.
• Enhancing your experience: Analyzing your preferences and usage patterns to improve your gaming experience.
• Contact: Sending you important updates, promotions, and support-related information (only with your consent).
• Legal Obligations: Meeting the requirements of international laws and regulatory bodies.
• Responsible Gaming: Identifying signs of gaming addiction and providing timely assistance.

4 Data Sharing & Disclosure

The most important part of Betok's Privacy Policy is this — we never sell your information to third parties. However, limited data sharing may occur in certain specific situations:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions. They also adhere to strict privacy policies.
• Technology Partners: Technology companies that power our games only receive the data strictly necessary to operate those games.
• Law Enforcement: Information may be disclosed when required by a court order or other legal obligation.
• Regulatory Authority: Certain data may be shared to meet the requirements of licensing authorities.

Whenever data is shared with third parties, they are contractually bound under a data processing agreement to maintain confidentiality.

5 Cookie Policy

Betok uses cookies to make your experience smoother and more personalized. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These are essential for maintaining login sessions and core site functionality — the site cannot operate without them.
• Functional Cookies: Used to remember your language, theme, or game preferences.
• Analytics Cookies: Usage statistics are collected to understand how well the site is performing. This is entirely anonymous.
• Security Cookies: Helps detect fraudulent login attempts and suspicious activity.

You can disable non-essential cookies through your browser settings, though some site features may become limited as a result. Under Betok's Privacy Policy, we do not use third-party tracking cookies for advertising.

6 Data Retention Period

Betok retains your information only for as long as necessary. Once it is no longer needed, it is securely deleted:

After account closure, all data except that required by legal obligations is deleted within 30 days.

7 Your Rights

Betok's Privacy Policy fully recognizes your rights over your own information. You may exercise the following rights at any time:

8 Children's Privacy

Betok's services are intended exclusively for users aged 18 and above. Our Privacy Policy is strictly enforced when it comes to protecting minors' data:

• We do not knowingly collect information from anyone under the age of 18.
• Date of birth is verified at the time of registration.
• Age verification through the KYC process is mandatory.
• If we become aware that data has been inadvertently collected from a minor, it is deleted immediately and the account is closed.

If you suspect a minor is using Betok, please notify our support team immediately.

9 Security Measures

Betok uses industry-leading security technology to protect your information. Our multi-layered security framework includes:

• Encryption: All data transfers are secured using TLS 1.3 protocol and 256-bit AES encryption.
• Firewall & DDoS Protection: An advanced firewall system prevents unauthorized access and cyber attacks.
• Two-Factor Authentication (2FA): An additional layer of security is available when logging into your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Access Control: Only authorized personnel can access the necessary data — a full audit trail is maintained at all times.
• Data Backup: Secure encrypted backups ensure your data is never lost, no matter the circumstances.

10 Policy Changes

Betok reserves the right to update this Privacy Policy when necessary. If changes are made, we will:

• We will publish an updated version on the website and update the date at the top of the page.
• We will notify you at your registered email address whenever significant changes are made.
• We will give you at least 14 days' notice before any major changes take effect.

Continued use of Betok after any changes takes effect constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our Data Protection team is always ready to help:

Standard requests are responded to within 24–48 hours, and complex requests such as data deletion within 30 days.